Website Hosting Virtual Servers Virtual Hosts Dedicated Servers E-commerce Hosting Technology Product Comparison Prices Server Add-ons Order Now Policies Other Services Website Design Domain Registration Internet Access		Billing Policies and Procedures As a customer or potential customer, please review and become familiar with these billing policies and procedures. Should you have any specific questions regarding these policies, please contact our Service Staff. The initial setup fee and first month's service fee are required as prepayment for all new Virtual Server orders from new customers. The setup fee is non-refundable. Payment for services can be made with International Money Orders, Money Orders, and business or personal checks sent directly to our corporate headquarters. We also accept i-Check on-line check payments for Virtual Servers and Virtual Hosts. We do not currently accept i-Check payments for Dedicated Servers. All payments should be posted in United States dollars, and all checks must be drawn on a US bank. All new customers are required to submit a signed copy of the Virtual Server Agreement, Virtual Host Agreement, and/or Dedicated Server Agreement. Requests for new Virtual Servers and Virtual Hosts from new customers can be configured within one (1) business day pending receipt of these signed contracts and prepayment. If the customer orders a Server after the first day of the month we will prorate the first month's service fee. Only the first month's service fees are prorated. All monthly services fees thereafter are billed for the entire month and are not prorated upon cancellation. If we register a domain name through InterNIC in the customer's behalf, please be aware that InterNIC will bill the customer separately for the domain name. Their current registration fee is $70.00 which covers initial registration and updates to the domain name's database record for a period of two years. Renewal fees are charged at the rate of $35.00/year thereafter. If there are any questions about the InterNIC Fees, please refer to the InterNIC Fees & Payment Fact Sheet. Once an order has been processed, the Server configuration information and first invoice will be sent to the customer directly via e-mail. All accounts are billed according to the calendar month, in advance. Terms are set at N/20, or net amount due within 20 days of billing. Subscribers receive a monthly invoice on or about the 1st of every month via e-mail (no paper copy of the invoice will be sent). Payment should be received at our corporate headquarters by the 20th of the month. Reconciliation will still be allowed for up to 45 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 45 day time frame) you discover an error on our part and notify us of this error, it can then be corrected. Please remember that if you are responsible for the error (i.e. typo in domain name), you must contact our service department immediately (within 1 days of the error) to receive a credit for the error. Balances not paid by the 20th of the current month will be considered past due. Accounts that are past due may be disabled at our discretion. However, Subscribers are notified (based on provided contact information) and given time to pay any outstanding balances before accounts are disabled. Each time an account is disabled by a member of our Customer Service Staff, a $35.00 enable fee will be applied to that account when it is reactivated. Delinquent accounts may be forwarded to an outside collections agency at any time. Any questions relating to billing or past due issues may be directed to our Billing Department. Daily invoices will be sent via e-mail confirming the services ordered that day. Requests for modifications to an account, or anything that requires a charge or invoice, must be made via e-mail sent to our Service Staff. Examples of such request include, but are not limited to: adding additional MB of space to a Virtual Server, adding additional domain names to an existing Virtual Server, or requests for termination or disablement of a Server account. All clients are responsible for backing up their own files separately. We provide three levels of backup*, the first two on disk, and the third on tape. Should the customer need to restore a file found on the primary and secondary backups, there will be no charge. For each file retrieval from the tertiary backup, or the tape backup, there is a charge of $150.00. * - Dedicated Servers have two levels of backup A $25.00 service fee, or the maximum amount permitted by law, will be charged for all returned checks.
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